FAQ
Find clear and helpful answers to the most frequently asked questions about our services, process, pricing, and support. Learn everything you need to know in one place.
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We operate on both sides of the aisle. We are flexible partners depending on your needs:
Direct-to-Brand: We act as your full-service Corporate Meeting Planner, managing strategy, budget, and execution from start to finish for your company.
For Agencies: We act as your local DMC (Destination Management Company). If you are an event or travel agency, we become your 'boots on the ground,' handling local logistics, transportation, and vendor management to support your client's program seamlessly.
A standard travel agency books flights and hotels. As a DMC, OZUM manages the entire experience on the ground. We handle logistics, transportation, local staffing, event production, and emergency support. We are your single point of accountability for the success of the event, not just the booking.
Yes. We are an all-in-one solution. We manage the corporate travel logistics (flights, hotels) and the event production (AV, staging, speakers) simultaneously. This prevents the common disconnects that happen when using two separate agencies.
We handle the entire lifecycle of your meeting logistics. If you are a brand, we can plan the entire summit. If you are an agency, we can step in solely for venue sourcing and local operations. Whether it's a simple executive summit or complex corporate meeting planning, we ensure the team focuses on the agenda while we handle the operations.
Whether it's 20 executives or 500 attendees, our corporate group travel services cover everything from flight coordination to on-site support. We use dedicated communication platforms to keep your group organized and engaged throughout the trip.
An incentive travel agency designs travel experiences specifically to reward and motivate your team. Unlike standard travel agents, we create goal-driven programs. Read our guide on what an incentive travel agency does to see how it boosts employee loyalty.
Absolutely. We specialize in tailor-made itineraries that align with your company culture. From luxury getaways to adventure escapes, we can help you design an incentive trip that truly motivates your top performers.
It is a premium service focused on hospitality and team experiences at major sporting events. We handle everything from tickets to luxury accommodation. For example, check out our World Cup 2026 corporate packages to see how we manage logistics for global sporting events.
Through our global network of hospitality partners, we often have access to official hospitality packages for major events like the World Cup, Formula 1, and the Super Bowl. These packages typically include premium seating, exclusive lounge access, and gourmet catering.
Our core operational hubs are in the USA and Mexico, where we have deep local expertise. However, we have a trusted network of partners across Latin America and Europe for global incentive programs. Whether it's a retreat in Tulum or a conference in New York, we maintain the same high standard of service.
Yes. As IATA and PCMA members, we have the capability to source venues and manage logistics globally. Contact us with your desired location, and we will assess the feasibility and logistics for you.
Yes, technology is core to our process. We utilize technology for events such as custom apps, QR check-ins, and real-time dashboards to streamline registration and track attendee engagement seamlessly.
We turn standard events into storytelling moments. By using advanced AV, local culture, and interactive content, we craft immersive experiences that deeply engage participants rather than just letting them sit and watch.
Because of our IATA accreditation and the high volume of business we bring to major hotel chains, we hold preferred agreements that unlock benefits not available to the public. Beyond access to exclusive 'Wholesale' and 'MICE' rates, we leverage these relationships to secure tangible value for you—such as complimentary rooms, free coffee breaks, and room upgrades—ensuring your budget goes much further than a direct booking.
We build flexibility into our contracts. We negotiate 'attrition clauses' with hotels that allow you to reduce your room block by a certain percentage (usually 10-20%) up to a specific date without penalty, protecting your budget.
Safety is non-negotiable. We only work with suppliers who have passed our rigorous auditing process, which checks for insurance compliance, vehicle maintenance records, and staff background checks. We do not use 'gig economy' transport for corporate groups.
Yes. We offer comprehensive travel insurance options for any participant traveling with us. This coverage protects your attendees against medical emergencies, trip cancellations, flight interruptions, and lost luggage, ensuring peace of mind for both the company and the individual traveler.